Assistant Manager – Business Application Operations

?? Grade: Job Group 2

? About the Role

This position is responsible for ensuring smooth operations of business applications with a strong focus on KPI adherence, system reliability, troubleshooting, and continuous improvement. The role requires close coordination with internal stakeholders and external vendors to maintain high service availability and drive automation, innovation, and operational excellence.

? Key Responsibilities & Impact

• Strong understanding of IT software systems and business applications
• Analyze user requirements and translate them into detailed technical/business specifications
• Resolve business queries through structured analysis and actionable recommendations
• Ensure timely resolution of end-user issues and service requests
• Develop and maintain shell scripts for automation of repetitive tasks
• Manage day-to-day application operations and support activities
• Ensure 24/7 availability, monitoring, and backup of systems, servers, and services
• Handle configuration, troubleshooting, and optimization of application services and networks
• Coordinate with vendors for RCA, issue resolution, and patch implementation
• Contribute innovative ideas to improve system efficiency and operational processes

? Typical Day at Work

• Monitor and support applications across on-premises and AWS environments
• Handle user complaints and service tickets efficiently
• Perform log analysis, debugging, tracing, and performance diagnostics
• Work with technologies like IIS, HTTP/HTTPS, SOAP, REST APIs, Oracle, MySQL, Linux, Windows, and AWS
• Support CI/CD pipelines including build, deployment, and release automation
• Ensure security compliance across systems and AWS infrastructure
• Conduct daily system health checks and incident management
• Collaborate with cross-functional teams for deployments and integrations
• Troubleshoot code-level and infrastructure-level issues
• Participate in critical incident management and high-pressure situations

? Eligibility Criteria

• Education: BS in Software Engineering / IT / Computer Science
• Experience: Minimum 4 years of relevant experience

? Skills & Competencies

• Strong analytical and problem-solving skills
• Knowledge of telecom or enterprise business processes
• Experience in AWS cloud operations and CI/CD tools
• Understanding of databases (MySQL, Oracle) and web services
• Good communication, presentation, and stakeholder management skills
• Ability to multitask and work under pressure
• Team player with a proactive “can-do” attitude

? Career Growth

This role offers strong career progression within Business Applications and the broader Technology division, enabling growth into advanced engineering, operations, and leadership roles.

? Why Join Us?

At Telenor Pakistan, we believe in continuous learning, innovation, and inclusivity. We empower our people to grow professionally and personally in a dynamic and collaborative environment.

Our culture is built on:

• ? Always Explore
• ? Create Together
• ?? Keep Promises
• ?? Be Respectful

Join a workplace that impacts over 40 million lives daily.

? Source: Official Careers Portal
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