Manager – Information Technology

Number of Positions: 1
Reports To: Chief Technology Officer
Company Status: Private, public unlisted company

Job Summary

The Manager – Information Technology will support PMIC's ERP, Loan Origination System (LOS), and other business applications while ensuring reliable and secure operations of servers, release management, databases, backups, and Microsoft 365 services. The role involves coordination with users and vendors, system availability, issue resolution, enhancements, and support for IT initiatives.

Key Responsibilities

• Manage day-to-day support and administration of ERP, LOS, and other business applications.
• Monitor application availability, performance, integrations, and troubleshooting.
• Coordinate with Finance, Credit Risk, Operations, and other departments to understand and resolve system issues.
• Manage user accounts, roles, access rights, workflows, and approval hierarchies.
• Support ERP modules including Finance, Procurement, Accounts Payable, General Ledger, Fixed Assets, and HR.
• Support LOS processes including customer onboarding, KYC, credit assessment, approval workflows, documentation, disbursement, and reporting.
• Prepare functional requirements, business requirement documents, process flows, and change requests.
• Coordinate user acceptance testing, defect resolution, implementation, and post-go-live support.
• Manage Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and user licensing.
• Maintain backup procedures and regularly verify backup restoration.
• Administer Windows and Linux servers, virtual machines, storage, and related infrastructure.

Experience

• 3–5 years of IT experience in ERP/software development.

Technical Competencies

• Understanding of ERP Procure-to-Pay, Fixed Assets, GL, lending, customer onboarding, credit approval, disbursement, and repayment processes.
• Working knowledge of enterprise applications, API integrations, SQL databases, reporting tools, and system integrations.
• Experience in project documentation including functional and technical designs, scope of work, and user manuals.
• Working knowledge of Windows Server, Linux, Active Directory, Group Policy, DNS, DHCP, and Firewall administration.
• Working knowledge of Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Knowledge of backup and storage solutions, including Veeam.
• Experience in vendor and IT asset management.

Behavioral Competencies

• Project management, teamwork, and stakeholder communication.
• Analytical and problem-solving skills.
• Decision-making and project-execution skills.
• Vendor management and negotiation.
• Effective time management.

Education

• Bachelor's degree (BS) and/or Master's degree (MSCS/MCS).

Skills Required

• ERP & enterprise application management
• Loan Origination Systems (LOS)
• SQL & system integrations
• API integrations
• Microsoft 365 administration
• Windows & Linux server administration
• Active Directory, DNS & DHCP
• Backup & storage management
• IT vendor management
• Project management
• Troubleshooting & problem-solving

Company/Organization: Pakistan Microfinance Investment Company Limited (PMIC), an investment finance company focused on financial inclusion and support for microfinance institutions in Pakistan.

🔎 Source: Official Careers Portal
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