Technical Support Executive

Indus Hospital & Health Network (IHHN) is seeking a skilled Technical Support Executive to provide technical assistance, maintain critical hospital IT systems, and ensure seamless day-to-day technology operations. The ideal candidate will have strong troubleshooting skills, experience supporting enterprise applications, and the ability to collaborate with cross-functional teams in a healthcare environment.

🎓 Education

• BS Computer Science (BSCS)
• BS Information Technology (BS IT)
• BE Computer Engineering
• BE Information Engineering

💼 Experience

• Minimum 2 years of relevant IT support experience.

🛠️ Key Responsibilities

• Provide first-level technical support for hardware, software, network connectivity, and in-house applications.
• Log, monitor, and track IT support requests while escalating complex issues when required.
• Maintain and support critical hospital systems such as HMIS and ERP, ensuring optimal performance and availability.
• Perform root cause analysis to resolve complex technical issues and minimize system downtime.
• Explain technical concepts and solutions clearly to non-technical users.
• Collaborate with clinicians, administrative staff, IT teams, and external vendors to resolve system-related issues.
• Train and support end-users and IT team members on new technologies and system functionalities.
• Manage user accounts, access permissions, onboarding, and user training.
• Assist with implementation, testing, and deployment of new IT systems and software upgrades.
• Provide system-level troubleshooting and ongoing technical support to end-users.
• Perform routine system maintenance, software updates, security patches, and data backups.
• Maintain accurate documentation of IT assets, maintenance activities, and application checklists.
• Ensure compliance with Standard Operating Procedures (SOPs), data privacy regulations, and hospital information security policies.
• Participate in an on-call support rotation for critical IT incidents outside regular working hours.
• Ensure compliance with IHHN policies, industry standards, and regulatory requirements.
• Perform additional duties assigned by the immediate supervisor.

⭐ Preferred Skills

• Strong troubleshooting and problem-solving abilities.
• Knowledge of Windows environments, networking, and enterprise applications.
• Experience with HMIS, ERP, or other healthcare information systems is an advantage.
• Excellent communication and user support skills.
• Ability to work effectively in a fast-paced healthcare environment.

📢 Important Note

Indus Hospital & Health Network (IHHN) is committed to maintaining a safe and ethical workplace and has zero tolerance for Sexual Exploitation and Abuse (SEA). All shortlisted candidates will undergo comprehensive background verification and screening.

🔎 Source: Official Careers Portal

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