Manager – Call Center & CRM Tech

📊 Grade: Band-7 to Band-5
👥 Vacancies: 01

📋 Job Overview

The Bank of Punjab (BOP) is hiring an experienced IT professional to lead and manage Call Center & CRM Technology operations. The selected candidate will oversee voice technology infrastructure, ensure seamless system performance, enhance customer experience, and support the Bank's digital transformation initiatives.

🛠 Key Responsibilities

• Manage and resolve technical issues related to voice services.
• Plan and implement upgrades and migrations of voice technology systems.
• Integrate voice platforms with CRM and workforce management solutions.
• Monitor call quality, system performance, and service reliability.
• Analyze reports and recommend technology improvements.
• Coordinate with vendors and manage service agreements.
• Align voice technology strategies with business objectives.
• Ensure compliance with security policies and regulatory requirements.
• Implement disaster recovery, backup, and data protection protocols.

🎓 Eligibility Criteria

Qualification

• Minimum Bachelor's degree (or equivalent) from an HEC-recognized local or foreign university.

Experience

• 7–9 years of banking experience.
• Preference will be given to candidates having at least 5 years of relevant experience in Call Center, CRM, or Voice Technology.

Age Limit

• Up to 55 years as of the application closing date.

💰 Benefits

• Market-based competitive salary package.
• Opportunity to work in one of Pakistan's leading and fastest-growing banks.
• Career growth in a technology-driven banking environment.

🔎 Source: Official Careers Portal
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