🎓 Qualification: Bachelor's Degree in Information Technology, Computer Science, or a related discipline
💼 Experience: 1–3 Years

We are seeking a motivated System Support Executive - IT to provide reliable technical support and ensure the smooth operation of the organization's IT infrastructure. The ideal candidate will have hands-on experience in troubleshooting hardware, software, and network issues while delivering excellent user support.

Key Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and other IT equipment.
• Install, configure, and maintain Windows operating systems, business applications, and antivirus software.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Create and manage user accounts, email accounts, and access permissions.
• Monitor and maintain LAN, Wi-Fi, internet connectivity, and shared network resources.
• Install, configure, and deploy new computer systems and IT hardware.
• Perform routine system maintenance, software updates, and security patch management.
• Maintain records of IT assets, software licenses, and related inventory.
• Support data backup, restoration, and disaster recovery activities.
• Escalate complex technical issues to senior IT personnel or external vendors when required.
• Document technical issues, solutions, and system configurations accurately.
• Ensure compliance with organizational IT policies, cybersecurity standards, and data protection practices.
• Assist end users by providing guidance and basic training on IT systems and software.

Required Skills

• Technical troubleshooting and problem-solving
• Windows operating systems administration
• Hardware and software installation
• LAN, Wi-Fi, and network support
• Microsoft Office and business applications
• User account and email management
• IT asset management
• Data backup and recovery
• Basic cybersecurity awareness
• Strong communication and customer service skills
• Documentation and reporting
• Teamwork and time management

🔎 Source: Official Careers Portal
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